At The Lash & Brow Clinic, our goal is to provide every client with a premium experience, from booking to aftercare. Please review our policies below to ensure the best results and a smooth appointment.

Appointment Changes & Cancellations

  • 48 hours are required for all changes (rescheduling or canceling) made to appointments.
  • Changes or cancellations with less than 48 hours’ notice may incur a cancellation fee.
  • No-shows or late arrivals may result in forfeiting your appointment and deposit.

Service Guarantee

  • Your satisfaction is our top priority.
  • If you are not 100% happy with your results, please contact us within 7 days so we can make it right.
  • We offer complimentary adjustments in line with our service guarantee.

Aftercare Policy

  • Detailed aftercare instructions will be provided at your appointment.
  • Following aftercare is essential for the best results and longevity of your lashes/brows.
  • If you have any questions after your visit, please contact us for support.

Booking & Deposits

  • A deposit is required to secure your appointment.
  • Deposits are non-refundable for late changes, cancellations or no-shows.

Health & Safety

  • Please inform us of any allergies, sensitivities, or medical conditions prior to your appointment.
  • We maintain strict hygiene protocols and only use premium, professional products.

Children & Guests

  • To ensure a relaxing environment and for safety reasons, we kindly ask that you do not bring children or extra guests to your appointment.

Late Arrivals

  • If you arrive late, your appointment may be shortened to avoid impacting the next client.
  • If you are more than 15 minutes late, we may need to reschedule your appointment and a fee may apply.
Thank you for respecting our policies and helping us deliver the best possible service to every client.
Questions?
Please contact us at info@thelashandbrowclinic.com.au or call us on 1300 96 96 86.